WELLUXE WELCOME PRIVILEGE : Experience the Elite Benefits of WELLUXE Membership
Join WELLUXE today and unlock your exclusive first-purchase benefits. Elevate your shopping experience with premium rewards that match your purchase value. This limited-time welcome offer is your gateway to luxury wellness – don't miss this exceptional opportunity to become part of the WELLUXE community.
FAQ
How can I track my WELLUXE order?
You can track your order in real-time through My Page > Order History. You'll also receive shipping status notifications via the contact information provided during checkout.
If I order sports equipment and wellness products together, will they be shipped separately?
Depending on product characteristics, items may be shipped separately. Health supplements require special handling to maintain freshness, and large sports equipment (bicycles, camping gear) may be delivered individually for optimal care and safety.
How do I select the right size for golf clubs or tennis rackets?
Each product page features a detailed 'Size Guide,' and we offer personalized 1:1 expert fitting consultations to ensure you get the perfect fit for your equipment.
Where can I find usage instructions and precautions for wellness supplements?
Detailed usage instructions and precautions are available on each product page. Our certified nutritionists are also available for personal consultations through our 1:1 service.
What are the different membership tiers and their benefits at WELLUXE?
Our membership program consists of Welcome > Silver > Gold > Platinum > Black tiers. Each level offers increasing rewards rates and exclusive privileges. Visit our Membership Benefits page for detailed information.
Are there additional benefits for luxury line purchases?
Luxury line purchases include access to our exclusive concierge service, premium delivery options, and enhanced reward points based on purchase value.
What's the process for exchanging sports equipment if the size isn't right?
Unused items can be exchanged free of charge within 7 days of receipt. Simply request an exchange through My Page, and our pickup service will handle the collection and delivery of your new item.
What is the return policy for wellness supplements?
Wellness supplements can only be returned or exchanged if the packaging remains unopened due to health and safety regulations. Please note that opened products cannot be returned.
Do you provide installation services for large items like camping equipment or golf simulators?
Yes, professional installation services are available for select large items. You can request installation service during checkout, and our certified technicians will handle the setup.
How can I verify the authenticity of international brand products?
All products sold on WELLUXE are authentic and sourced through official channels. Each item includes a unique serial number and authentication certificate verifying its genuineness.
Do you offer international shipping?
Yes, WELLUXE ships to most countries worldwide. Shipping times and costs vary by destination. You can view specific shipping information for your country at checkout.
Is customer support available in multiple languages?
Our global customer service team provides support in English, Korean, Chinese, and Japanese, available 24/7 through live chat, email, or phone.
What payment methods are accepted?
We accept all major credit cards, PayPal, and various international payment methods. All transactions are secured with advanced encryption technology.
How do you protect customer information?
WELLUXE employs state-of-the-art security measures to protect your personal and payment information. We are compliant with international data protection regulations.